Refund Policy

Cancellation Policy

You may cancel your order within 48 hours of placing it. Please allow 3–5 business days for the refund to post to your original method of payment.

Returns

Our return policy lasts 14 days. If 14 days have gone by since your receipt of the product, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

Non-returnable items include:

  • Some health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

Partial refunds may be granted in certain situations, including:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

  • Items returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.

Late or missing refunds:

  • First, check your bank account again

  • Contact your credit card company — it may take some time before your refund is officially posted

  • Contact your bank — there may be processing time before the refund appears

If you have completed all these steps and still have not received your refund, please contact us at info@mwango.shop

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you receive a defective or damaged product, you have 72 hours upon receipt to contact us at info@mwango.shop.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had it shipped to themselves to give to you later, the refund will be sent to the gift giver, and they will be notified of your return.

Shipping for Returns

To return your product, please email us at info@mwango.shop first.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.