TOPTOY x NICK & JUDY'S Growth Journey Series Plush Blind Box

Top Toy

Size : around 16-22cm tall each

Random blind box, 6 styles

Please allow 7–20 business days for delivery after placing your order.

For orders with inventory available in Europe:

• We prioritize shipments and aim to dispatch within 1–3 business days via expedited shipping.
  
• Delivery times may vary slightly depending on customs clearance or carrier delays.
  

For urgent inquiries, please contact our support team at info@mwango.shop.

Thank you for your patience and understanding.

1. Blind Box Products

• No Unnecessary Returns/Exchanges: Returns or exchanges are not accepted for non-defective blind box items.
  
• Inspection Upon Delivery: Immediately check your order upon receipt. Contact us within 24 hours at info@mwango.shop if the item is defective, damaged, or incorrect. Provide evidence (photos/video) for evaluation.
  

2. Return Eligibility

• 7-Day Policy: Valid for defective, damaged, or incorrect items only, starting from the delivery date.
  
• Requirements:
  
  ✔ Item must be in its original packaging with all accessories
  
  ✔ Proof of purchase (receipt/order confirmation)
  
  ✔ Unboxing video + clear photo evidence of the defect/error
  
• Exclusions:
  
  ❌ Box wear or tear (natural during storage/shipping)
  
  ❌ Orders with unpaid customs/duties (unless defective/damaged/incorrect)
  

3. Return Process

1. Contact Us: Email info@mwango.shop with evidence.
   
2. Approval: If accepted, a prepaid return label and instructions will be provided.
   
3. Rejection Notice: Returns sent without prior approval will not be processed.
   

4. Exchanges

• In-Stock Items: Defective or incorrect items will be replaced with new ones.
  
• Out-of-Stock Items:
  
  ➔ Restock Possible: Allow weeks for import (if available from suppliers)
  
  ➔ Unavailable: Full refund issued
  

5. Refunds

• Processing: Refunds approved within 1–3 business days after inspection
  
• Method: Refunded via original payment method (bank processing may take 3–10 days)
  
• Fee: A 3.5% non-refundable processing fee applies (charged by payment gateway)